Privacy Policy

Last updated: September 2026

1. Introduction

Welcome to Swara AI ("we," "us," or "our"), powered by Veoksha. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information.

2. Information We Collect

We collect several types of information from and about users of our AI services:

  • Account Information: Name, email address, company details, and billing information.
  • Audio & Voice Data: Call audio processed in real time during agent calls. Note: Audio streams are processed in memory and transcribed, but raw audio is not permanently stored unless explicitly enabled for quality assurance.
  • Knowledge Vaults: Any documents, CRM data, or prompts you upload to configure your AI agents.
  • Usage Data: Telemetry regarding call volumes, connection rates, and call quality.

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide, maintain, and improve our AI voice agent service.
  • To process calls in real time through our AI service providers.
  • To process transactions and send related information (invoices, receipts).
  • To provide customer support and respond to your requests.

4. Data Sharing and Subprocessors

We do not sell your personal data. We share data only with essential third-party service providers (Subprocessors) such as cloud hosting providers (e.g., Google Cloud Platform) and AI service providers (Google) strictly for the purpose of operating the service. All data sent to AI models is transmitted securely and is not used to train public foundational models.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls and encrypted in transit.

6. Contact Information

If you have any questions or comments about this privacy policy, you can contact us at mohit@veoksha.com.