Frequently asked questions

Swara by Veoksha is an AI voice agent for WhatsApp. It answers your incoming WhatsApp calls and calls your leads 24/7 — qualifying leads, answering questions from your own documents, booking meetings and scheduling callbacks.

Any business whose customers call or message on WhatsApp: real estate, clinics, coaching and education, D2C brands, local services and B2B sales teams. If you miss calls after hours or can't follow up with every lead, Swara takes those calls for you.

No. It talks the way a friendly person does on the phone — short, natural replies that react to what the caller says — and it matches their mood: calm and sincere with upset callers, quick with busy ones, cheerful with happy ones. You can hear it yourself in the live voice demo on our homepage.

It speaks 20 languages: Hindi, Hinglish, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Urdu, Odia, Arabic, Spanish, French, German, Portuguese, Indonesian and Japanese. Hinglish is the default. It keeps a natural accent, stays in your chosen language and only switches when the caller asks.

No. You link the WhatsApp number you already use by scanning a QR code, the same way you use WhatsApp Web. Your customers call the number they already know.

Most businesses are live in minutes: create your agent (name, voice, language), describe your business, upload your documents and scan the QR code. No code and no call-centre software.

You describe your business and upload documents — price lists, policies, FAQs — as PDFs or text files. The agent answers from them on every call and never makes up prices or policies that aren't in them.

Yes. You write rules such as "never quote a discount" or "always ask for the customer's email", and they take priority over everything else in the conversation.

Yes. Every plan has an optional done-for-you setup, where our team builds, tests and tunes your agent with you.

Yes. Turn on inbound answering and the agent picks up calls to your WhatsApp number, greets the caller and helps them — day, night and weekends.

Yes. Upload a CSV or Excel list and the agent calls each lead in turn with the context you give it, and logs every call with a full transcript.

Yes. Connect Google Calendar and it checks your availability and books the meeting while the customer is on the line. If a caller asks to be called later, it schedules the callback and makes it automatically.

Yes. It can send links, addresses and confirmations to the caller on WhatsApp while you talk.

Yes. After each call it saves the key facts that customer shared — like their name, needs and preferred call time — and uses them the next time it talks to that same number.

Yes. Every call is logged with its outcome, duration and the full conversation transcript in your dashboard.

Plans start at ₹6,999 / $79 per month for Starter with 1,000 included call minutes. Growth is ₹24,999 / $299 (4,000 minutes) and Scale is ₹64,999 / $799 (10,000 minutes). Every plan includes every feature; yearly billing saves 20%.

Your agent pauses instead of running up a bill. Add prepaid top-ups of 100 minutes (₹599 / $8) from the dashboard whenever you need them — no surprise overage charges.

Our refund policy explains how subscriptions, prepaid top-ups and setup fees are handled.

Your documents, call transcripts and customer memories are private to your account. We do not sell your data, and call audio is processed in real time rather than stored. Our privacy policy has the details.

Yes. You can remove any uploaded document or saved customer memory from your dashboard at any time.